| Job Description: | Richfield Hospitality, Inc. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Richfield achieves superior operating results through its strong commitment to guests, associates and owners. Our hotel in Monroeville is perfect for business trips or vacations to the Pittsburgh area. Kick back and relax in a comfortable guestroom, enjoy exciting leisure travel for the whole family, or attend meetings at an area business. Located east of Pittsburgh, our Monroeville hotel offers all the excitement of a trip to the big city without the extra expense and hassle of staying at a downtown hotel. Monroeville is a bustling suburb of Pittsburgh, located along the Pennsylvania Turnpike that provides easy access to area businesses and Pittsburgh attractions while providing a welcome respite from the city. Welcome to Holiday Inn Monroeville, your home away from home in the Pittsburgh area. The Front Office Agent will perform a combination of duties mainly related, but not limited to the check-in and check-out of guests, contributing to the overall positive guest experience.
We seek leaders that have a passion for hospitality and are Accountable, Authentic, Compassionate, Driven, Original, Talentcentric, and Fun. These are our Hallmarks and they reflect the values that are important to us. Our Hallmarks drive our culture and play an integral role to the success and the continued growth of our company.
The General Manager has overall responsibility for the successful operation of the hotel and for meeting or exceeding its business objectives.
Essential Duties and Responsibilities
Financial Management: Meeting or exceeding budget revenue and profitability targets and Owner's Expectations.
Guest and Client Relations: Demonstration of a commitment to total guest and client satisfaction, prioritizing actions that focus attention on customer and client satisfaction - anticipating and meeting those needs.
People Management: Providing leadership and supervision to hotel team members that recognizes and assists in maximizing each individual's, as well as the group's potential.
Quality Management: Ensuring identified product and service standards are met; delivering consistent quality that meets or exceeds the expectations of guests and clients.
Strategic Business Impact: Developing business plans and strategies based on the Owner's Expectations, the competitive environment, business environment, and client and guest needs.
Organize staff and resources, delegate tasks and coordinate multiple functions to most effectively and efficiently accomplish established objectives.
Manage the decision process effectively; work effectively with both short and long-range objectives and take strong personal initiative.
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| Requirements: | Required Skills and Requisites
- 5-10 years of previous experience as a General Manager in the full service hotel market.
- Impeccable standards and service expectations. Ability to translate expectations positively to hotel team.
Leadership qualities. Skilled at building a cohesive team and facilitating goal accomplishment by aligning individual and team actions with strategies and plans to drive business results. Requires the ability to inspire confidence and gain respect of hotel team, industry partners, competitors, and owners.
Excellent communication skills. Ability to convey information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions. Requires effective reading, writing and oral comprehension.
- Contemporary, creative mindset. Ability to pro-actively foresee and respond to a diverse, changing environment.
- Ability to effectively partner with internal business alliances to ensure a cohesive and productive culture.
- Bachelor Degree preferred.
At Richfield, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.
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