The PSNK Work Bench: 05/01/2018

Network Administrator

Multiple positions, varying locations.

Providing support, assistance, and managing service requests and incidents to ensure they are completed or escalated properly.
Serving as the first escalation point for problems and incidents not resolved by the Service Desk or other Network Administrators.
Actively monitoring service availability and is proactive to avoid service disruptions and reduce failures. Develops ideas for implementation to improve overall service availability.

Supports Business Initiatives by:

Working closely with various IT areas to transition and streamline support tasks
Working on projects, multiple tasks, and accurately reports the status of all assignments
Developing ideas for implementation to improve overall service availability

Contributes Professionally by:

Actively developing and maintaining procedures, processes, and troubleshooting documents
Providing training to Network Administrators and Service Desk technicians
Keeping abreast of new technologies
Completing other duties as assigned

Job Specifications:

Bachelor's or Associate’s Degree in Computer Science, Related field or relevant work experience

Administration/Support of core Network hardware and software Technologies:

Switches, routers, firewalls, VPN concentrators, wireless access points and controllers
Firmware patches
Network monitoring tools

Administration/Support of Various Core Services:

Ian Coyle

Director of Business Development | IT Recruiter

e-Staff Consulting Group, Inc.

600 Davidson Road, Pittsburgh, PA 15239

Application Support Specialist

Opportunity is southwest of the city. Full-time, direct hire opportunity.

Work directly with the development team and customer support team to understand their issues and needs, provide internal software support including development and support of internal tools, scripts and reports, partner with developers, evaluate and improve internal processes, and incorporate lessons learned to improve the application support process going forward.
Write scripts and internal tools, including implementing, maintaining, and improving scripts and internal tools developed by the company.
Participate in continual improvement of the company’s internal tools and processes involved in the Application Support process.
Provide System Administration support, including maintenance of Windows servers used in demo and QA environments and deployment of software builds for demo and QA.

The ideal candidate has:

Associates degree or significantly related experience in related discipline, required, Bachelor’s degree, preferred.
Strong skills programming SQL, required
Experience with the following technology stacks required: SQL, SQL Server

Preferable experience needed:

Experience with the following tools or technologies a plus: Jira, AWS, command-line/UNIX shell/bash, C#, LINQ, LINQPad
Outstanding written and verbal communications skills, with ability to explain technical design, concepts to both developers and non-developers.
Creative problem solving skills
Dedicated team player who demonstrates initiative and independence.
Ability to express concepts and new ideas effectively.
Excellent organizational skills.
Ability to manage multiple assignments or projects effectively.
Strong time management skills.
Attention to detail and quality.
Positive attitude during pairing and other team interactions.
SQL/code samples and Stack Overflow profile a plus.

Ian Coyle

Director of Business Development | IT Recruiter

e-Staff Consulting Group, Inc.

600 Davidson Road, Pittsburgh, PA 15239

Support Technician.

Opportunity is north of the city. Full-time contract to hire opportunity.

RESPONSIBILITIES

QUALIFICATIONS (any combination of skills)

Windows operating systems
Apple operating systems
Proficient in Active Directory
Knowledge of network basics
Email clients (Microsoft Outlook)
Knowledge of VPN basics
Excellent communication, written and verbal are vital
Excellent customer service skills are vital
College or Technical Institute degree in Information Technology or other related discipline required. May be substituted by 2 or more years of experience in a Help Desk/Call Center environment.
IT Certifications (Apple, Microsoft, CompTIA, ITIL, HDI etc.) preferred
Customer service, especially with inbound phone contact
Planning & organizing
Problem solving
Time management
Ian Coyle

Director of Business Development | IT Recruiter

Email: ian@estaffconsulting.com

e-Staff Consulting Group, Inc.

600 Davidson Road, Pittsburgh, PA 15239

www.estaffconsulting.com

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