Job Title: Application Support Analyst
Location: Allison Park, PA
Full/Part Time: Full-Time
Regular/Temporary: Regular
Post Date: 01/08/13
SoftWriters, Inc. has been a leading provider of software to Long Term Care and Institutional Pharmacy providers for over 20 years. We are a Microsoft® Certified Partner with competency for delivering Independent Software Vendor (ISV) solutions. We are a member of the American Society of Consultant Pharmacists (ASCP) as well as the American Society of Automation in Pharmacy (ASAP). Our reputation is built on personal involvement and attention to the needs of each and every customer. Our office is located north of Pittsburgh in Allison Park, PA.
We are currently seeking an Application Support Analyst to join our innovative and dynamic team.
Overview:
The Application Support Analyst is responsible for providing expert technical product support to clients, as well as troubleshooting complex software application issues quickly and effectively. Duties involve responding to clients promptly and professionally, accurately documenting issues and resolutions, and collaborating with clients and internal employees to solve complex technical problems. The Application Support Analyst will also act as a mentor and coach to newer staff.
Responsibilities:
The essential functions include, but are not limited to, the following:
· Provide principal technical support for end users by providing individualized and personalized attention
· Diagnose and resolve user problems and educate users on resolutions promptly and professionally
· Ensure end user needs are met with consistently high quality of service provided
· Engage appropriate resources to resolve technical issues and update clients on progress toward resolution
- Fully document each client issue/resolution
- Participate in the on-call support rotation, if needed
- Assist in the QA process of new releases of the software
- Other duties as assigned
Experience:
· Experience and creativity in troubleshooting software application and work-flow process problems
· Relational database experience a plus
· Pharmacy, Long Term Care and/or health care experience preferred
Bachelor’s degree and/or equivalent experience and education in a computer and/or training related field
Skills:
- Ability to quickly learn new software and technologies
- Ability to work independently and collaboratively to resolve client issues without detailed supervision in a fast-paced, dynamic environment
- Ability to take ownership of and follow through on client issues until resolution is achieved
- Ability to effectively communicate and coordinate with peers and Senior Management when required
- Experience and creativity in troubleshooting software application problems
- Ability to speak effectively in interpersonal situations
- Excellent verbal and written communication skills
- Strong organizational skills, attention to detail and technical judgment
We offer the opportunity to contribute to a world class organization on the leading edge of pharmaceutical management technology solutions, a dynamic team environment, competitive salary, and excellent benefits.
Please submit resume via e-mail to Jena Gutshall at jgutshall@softwriters.com.
Thank you for your interest in SoftWriters, Inc.!
|
