Our software solution, Jennifer™ VoicePlus, provides a rapid return-on-investment for our customers by helping workers do their jobs more efficiently and accurately using real-time voice-recognition software running on mobile, industrial computers. Jennifer is used by Fortune 50 companies like Kraft Nabisco, and Cardinal Health, large private distributors like C&S Wholesale Grocers and Republic National Distributing Company, and a range of other leading retailers (CVS, Office Max, Do It Best, The Container Store), manufacturers (Emerson Electric, ClosetMaid, and Rust-Oleum) and distributors across industries.
Lucas is a unique organization, offering the dynamic, collaborative, and innovative working environment of a smaller company, but with the financial stability and industry presence typically associated with larger firms. This year, we celebrated fourteen consecutive years of profitability since our founding in 1998 and achieved significant revenue growth. This rapid growth continues to create opportunities for both personal and professional growth for high performing individuals.
- Provide high
quality technical support for our voice-directed software product to our
existing and rapidly growing customer base; escalating and redirecting
inquiries as necessary including interaction with our application
development team to effectively resolve technical issues
- Work with
customers to specify, quote, and design customer product enhancements
- Develop and
implement customer product enhancements
- Trace and debug
code as necessary for problem resolution
- Provide database
maintenance for customer sites
- Design and build
enhancements to current solutions to improve customer experiences
- Provide periodic
after hours helpline support via cell phone
- Other duties as
assigned
- BS in IT, IS,
MIS, or similar or possess equivalent experience
- 1-3 years of
experience in a related field such as programming, customer support, or QA
- Experience and
practice in T-SQL (preferably MS SQL Server) with experience in writing
and debugging stored procedures
- General
understanding of SQL Server 2005/2008 maintenance and basic administration
- Knowledge of
Microsoft Operating Systems
- Excellent
communication skills including the ability to relate to both high-level IT
personnel and end users
- Ability to
travel 5 – 10%
- Strong problem
solving skills
- Ability to work
in a fast-paced environment
- Working
knowledge of or debugging experience in C#.NET
- Understanding of
Microsoft IIS and FTP
- Familiarity with
Microsoft Team Foundation Server
Generous benefit package includes Medical/Dental/Vision/Life
Insurance; 401(K) with Employer Match; Ten Paid Holidays; Free Parking;
Flexible Work Hours; Cash Bonus for Employee-Referred Hire; Casual Work Attire
Location: Wexford, PA
Lucas Systems, Inc.
11279 Perry Highway, 4th Floor
Wexford, PA 15090
www.lucasware.com
Or email to:
resume@lucasware.com
No phone calls please.
