Customer Service
RepresentativeC (temporary)
Summary
UPMC Health Plan is hiring full time
temporary Customer Service Representatives to help support the award winning
Member Services Department located in downtown Pittsburgh. The Customer Service
Representative acts as an advocate for UPMC Health Plan customers (member,
provider, facilities, etc.) by providing guidance, interpretation, and
education on benefit coverage levels, claims payment, and various program
inquires. This position will be working varying shifts Monday through Saturday
between the hours of 7:00 am and 8:00 pm, including holidays. These temporary
opportunities offer a great way to launch your career with UPMC.
Responsibilities
- Answer incoming inquiries from UPMC Health Plan customers
- Conduct outbound calls to clarify follow up and resolve inquiries from customers
- Document inquires in accordance with UPMC Health Plan Customer Service Center guidelines
- Follow up on and document actions required to service inquiry from UPMC Health Plan customers
- Investigate inquiries from UPMC Health Plan customers
- Provide exemplary customer service by being proactive and responsive to all UPMC Health
- Remain current on all departmental policies, procedures, plan benefit designs, and modifications
Basic Qualification
- High school graduate or equivalent required, college degree preferred
- Proficient in typing required
- Knowledge of Microsoft Office and Excel spreadsheet program preferred
To APPLY
- Visit UPMC.com/Careers
- Select Quick Search
- Select Advanced Search
- Enter one of the following numbers in the Job Opening ID field:
- 2079620 (Customer Service Representatives)
- Select the job and Apply Now
- Under Step 6: Referral Information, please input the name of the employee who referred you in the Referral Name field (Rick Palshaw)
