PNC will be on-campus for Career Day at PSNK on April 8th, 12:15-3:00 PM in the gym. Come down to meet the representatives and talk to them about these positions and other careers.
Teller (Full Time or Part Time) :
As a PNC Teller Banking Representative, you will become the "face of PNC" to our retail branch customers, and gain the satisfaction of meeting customers' needs by providing personable, quick service.
Reporting to the Branch Manager, each day you will perform a set of regular procedures, as well as a variety of customer requests and transactions, including, but not limited to: check cashing and deposits, loan payments, product explanations and being able to identify opportunities to refer to the sales partners within the branch. The accuracy and efficiency of your work is very important. Just as important is your ability to communicate with customers clearly and respectfully and have the ability to resolve customer issues as they arise.
Ideal candidates will have:
• A High School diploma or equivalent
• At least 6 months of cash handling or retail service experience
• Excellent interpersonal and communications skills, and a professional manner
• Computer skills, with the ability to work in Windows-based systems
• Ability to lift heavy coin as well as stand on feet for a long period of time
• Ability to work occasional evenings and weekends, based on branch needs
• Ability to cross-sell products and services
• Extraordinary customer service skills required
• Experience being evaluated/surveyed by customers is preferred
• Ability to communicate in another language is a plus
As an industry leader, we are committed to investing in resources that set us apart from our competition. For you, this means working for a company who provides excellent technology, call desk support and training tools. You will enjoy the prestige and security offered by a large company—with the manageability of a community bank atmosphere. Most of all, you will work with a company that values and recognizes how diversity and inclusion contribute to our success.
Customer Service Associate (Full Time or Part Time):
As a PNC Customer Service Associate, you will be part of successful and growing retail banking organization. As a Customer Service Associate, you'll be an essential part of the client experience on the floor, coordinating with every member of a first rate branch bank staff. You'll gain the satisfaction of knowing that you are meeting customers' needs by providing personable, quick service. Your position reports to the Branch Manager.
In a typical banking day, you will enjoy a high level of customer contact, and you'll draw upon your own product knowledge, cash handling experience, and service training. Every day will be different, and you will spend some time on the teller line and other times at a sales and service desk. Your colleagues will count upon your ability to convey features of PNC products to customers and then refer them to the appropriate branch professional for further assistance. PNC is committed to leadership, so you will be backed by state-of-the-industry software, call-desk support, and training resources. You'll have the prestige, security and room to grow offered by a large company, and the intimacy of a neighborhood bank, where you'll know customers by name, and work in a team-oriented environment.
The successful candidate will have the following qualifications:
• High School Diploma, GED or equivalent is required
• Some cash handling experience is required
• At least 2 years of customer service experience in a financial services, sales or retail industry is preferred
• Prior experience in being evaluated by customers is preferred
• Ability to multitask
• Excellent interpersonal skills and professional manner
• Strong written and verbal communication skills
• Computer skills to include ability to work in Windows based applications
• Able to lift heavy coin as well as stand on feet for a long period of time
• Able to work evenings and weekends depending on branch needs is required
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
