BNY Mellon will be on-campus for Career Day at PSNK on April 8th,
12:15-3:00 PM in the gym. Come down to meet the representatives and talk
to them about these positions.
BNY Mellon is looking forward to
the 4/8 event.
I wanted to forward you our 2
most frequently available positions. These positions are available right
now and students can apply by going to our website at www.bnymellon.com and entering the job
number attached to the req to find them.
We have both part-time and
full-time. The part-time may be of interest to students. It would
be up to 20 hours per week.
JOB NUMBER: 1400174
IT Helpdesk Specialist II
The job
holder provides in-depth day-to-day support and leads problem solving and
implementation efforts for specific technology products or applications. S/he
applies knowledge of standard information system products and services to
assist and resolve information system problems of callers and other help desk
specialists. S/he ensures management escalation of high priority issues,
prioritizes problem resolution efforts and coordinates administrative work
between shifts. S/he also leads and trains less experienced Help Desk
Specialists on assorted technical and customer-service issues and participates
in analyzing client-identified issues related to procedures and standards.
Minimum 3 to 5 years of technical experience required. Job holder must have a working knowledge of installing, configuring and supporting software, hardware and connectivity components of a single-user workstation. S/he must have extensive experience with anticipating, recognizing and resolving various technical (hardware, software, application or operational) problems. S/he must also possess in-depth knowledge of products and services offered by the help desk and be able to provide appropriate support for product use.
JOB NUMBER: 1317463
IT Help Desk Specialist I (part-time, up to 20 hours per week)
The job holder provides first line
of support and problem resolution for standard technology products and
applications on a day-to-day basis. S/he responds to requests for assistance
with computer systems or PCs, analyzes simple to moderate inquiries (those that
are specifically related to standard supported hardware and software, such as
Microsoft Office) and determines the appropriate technical area or vendor to
engage for problem resolution. S/he also maintains written documentation on
each service call and escalates complex problems to the next level of
support. This position will assist with high call volumes.
Minimum 1-2 years of technical
experience required. Job holder must have strong customer service
skills. Job holder must have a working knowledge of installing,
configuring and supporting software, hardware and connectivity components of a
single-user workstation. S/he must possess in-depth knowledge of products and
services offered by the help desk and be able to provide appropriate support
for product use.S/he must also know how to anticipate, recognize and resolve
technical (hardware, software, application or operational) problems.
