Software Support Intern

Lucas Systems, Inc. is the fastest-growing provider of voice-directed logistics solutions that help retailers, wholesale distributors, and manufacturers improve warehouse operations. Since 2008 our revenues have grown more than 50 percent, as we have added new marquee customers, created partnerships with leading supply chain and warehouse management system providers, and established an international presence in Europe and the Pacific Rim.

Our software solution, Jennifer™ VoicePlus, provides a rapid return-on-investment for our customers by helping workers do their jobs more efficiently and accurately using real-time voice-recognition software running on mobile, industrial computers. Jennifer is used by Fortune 50 companies like Kraft Nabisco, and Cardinal Health, large private distributors like C&S Wholesale Grocers and Republic National Distributing Company, and a range of other leading retailers (CVS, Office Max, Do It Best, The Container Store), manufacturers (Emerson Electric, ClosetMaid, and Rust-Oleum) and distributors across industries.

Lucas is a unique organization, offering the dynamic, collaborative, and innovative working environment of a smaller company, but with the financial stability and industry presence typically associated with larger firms. This year, we celebrated fifteen consecutive years of profitability since our founding in 1998 and achieved significant revenue growth. This rapid growth continues to create opportunities for both personal and professional growth for high performing individuals. 

Lucas Systems, Inc. is currently looking for a Software Support Intern, a key part of the Service and Support team.  The Software Support Intern will be exposed to a number of business units, including Project Management, Design, Development, and Installation. Exposure to a variety of product offerings will allow the Support Analyst to fill organizational needs while enriching experience and skill levels.

Position Description

• Provide high quality technical support for our voice-directed software product to our existing and rapidly growing customer base; escalating and redirecting inquiries as necessary including interaction with our application development team to effectively resolve technical issues
• Work with customers to specify, quote, and design customer product enhancements
• Develop and implement customer product enhancements
• Trace and debug code as necessary for problem resolution
• Provide database maintenance for customer sites
• Design and build enhancements to current solutions to improve customer experiences
• Other duties as assigned

Minimum Qualifications

• Classwork or practical experience writing SQL (preferably using MS SQL Server)
• General understanding of SQL Server 2005/2008 maintenance and basic administration
• Knowledge of Microsoft Operating Systems
• Excellent communication skills including the ability to relate to both high-level IT personnel and end users
• Strong problem solving skills
• Ability to work in a fast-paced environment

Preferred Qualifications

• Experience in writing and debugging stored procedures

• Working knowledge of or debugging experience in C#.NET
• Understanding of Microsoft IIS and FTP
• Familiarity with Microsoft Team Foundation Server

Free Parking; Flexible Work Hours; Casual Work Attire

Location: Wexford, PA

Please submit cover letter, resume and salary requirements to:

Lucas Systems, Inc.
11279 Perry Highway, 4th Floor
Wexford, PA 15090
www.lucasware.com

Or email to:
resume@lucasware.com

No phone calls please.

EOE