Software Support Engineer

Lucas Systems, Inc. is the fastest-growing provider of voice-directed logistics solutions that help retailers, wholesale distributors, and manufacturers improve warehouse operations. Since 2008 our revenues have grown more than 50 percent, as we have added new marquee customers, created partnerships with leading supply chain and warehouse management system providers, and established an international presence in Europe and the Pacific Rim.

Our software solution, Jennifer™ VoicePlus, provides a rapid return-on-investment for our customers by helping workers do their jobs more efficiently and accurately using real-time voice-recognition software running on mobile, industrial computers. Jennifer is used by Fortune 50 companies like Kraft Nabisco, and Cardinal Health, large private distributors like C&S Wholesale Grocers and Republic National Distributing Company, and a range of other leading retailers (CVS, Office Max, Do It Best, The Container Store), manufacturers (Emerson Electric, ClosetMaid, and Rust-Oleum) and distributors across industries.

Lucas is a unique organization, offering the dynamic, collaborative, and innovative working environment of a smaller company, but with the financial stability and industry presence typically associated with larger firms. This year, we celebrated fourteen consecutive years of profitability since our founding in 1998 and achieved significant revenue growth. This rapid growth continues to create opportunities for both personal and professional growth for high performing individuals. 

Lucas Systems, Inc. is currently looking for a Software Support Engineer, a key part of the Service and Support team.  The Software Support Engineer will be exposed to a number of business units, including Project Management, Design, Development, and Installation. Exposure to a variety of product offerings will allow the Support Analyst to fill organizational needs while enriching experience and skill levels.

Position Description

• Provide high quality technical support for our voice-directed software product to our existing and rapidly growing customer base; escalating and redirecting inquiries as necessary including interaction with our application development team to effectively resolve technical issues
• Work with customers to specify, quote, and design customer product enhancements
• Develop and implement customer product enhancements
• Trace and debug code as necessary for problem resolution
• Provide database maintenance for customer sites
• Design and build enhancements to current solutions to improve customer experiences
• Provide periodic after hours helpline support via cell phone
• Other duties as assigned

Minimum Qualifications

• BS in IT, IS, MIS, or similar or possess equivalent experience
• 1-3 years of experience in a related field such as programming, customer support, or QA
• Experience and practice in T-SQL (preferably MS SQL Server) with experience in writing and debugging stored procedures
• General understanding of SQL Server 2005/2008 maintenance and basic administration
• Knowledge of Microsoft Operating Systems
• Excellent communication skills including the ability to relate to both high-level IT personnel and end users
• Ability to travel 5 – 10%
• Strong problem solving skills
• Ability to work in a fast-paced environment

Preferred Qualifications

• Working knowledge of or debugging experience in C#.NET
• Understanding of Microsoft IIS and FTP
• Familiarity with Microsoft Team Foundation Server

Generous benefit package includes Medical/Dental/Vision/Life Insurance; 401(K) with Employer Match; Ten Paid Holidays; Free Parking; Flexible Work Hours; Cash Bonus for Employee-Referred Hire; Casual Work Attire

Location: Wexford, PA

Please submit cover letter, resume and salary requirements to:

Lucas Systems, Inc.
11279 Perry Highway, 4th Floor
Wexford, PA 15090
www.lucasware.com

Or email to:
resume@lucasware.com

No phone calls please.

EOE