SALARY RANGE: | $25,415.00 to $33,040.00 / Per Year |
OPEN PERIOD: | Wednesday, March 06, 2013 to Tuesday, March 19, 2013 |
DUTY LOCATIONS: | Many vacancies in the following location: Boyers, PA United StatesView Map |
WHO MAY APPLY: | United States Citizens |
JOB SUMMARY:
This
position is also being announced under the Agency's Merit Promotion
Plan to federal employees and non-competitive appointment eligibles. If
you wish to be considered under Merit Promotion or Non-Competitive
procedures, you MUST apply under the Merit Promotion announcement
13-134-PAM-MP.
The incumbent serves as a Customer Service Representative providing support through the performance of a variety of clerical, customer service and retirement related tasks. These vacancies are located in Retirement Services & Management, Support Services, Files Services, Operations Support, of the Retirement Services. However, this announcement could be used to fill additional similar vacancies in other organizations within Retirement Services.
CUSTOMER SERVICE REPRESENTATIVES IN RETIREMENT SERVICES AND MANAGEMENT, SUPPORT SERVICES, FILES SERVICES AND OPERATIONS SUPPORT ARE REQUIRED TO LIFT AND CARRY UP TO 50 lbs., STAND, STOOP, BEND, PUSH CARTS, WALK AND/OR SIT, AND CLIMB LADDERS (POSSIBLY AS HIGH AS 10 ft.) FOR 90% OF THE DAY. The work is mainly performed in an area that contains 22,000 file cabinets in 110,000 square feet of space.
The incumbent serves as a Customer Service Representative providing support through the performance of a variety of clerical, customer service and retirement related tasks. These vacancies are located in Retirement Services & Management, Support Services, Files Services, Operations Support, of the Retirement Services. However, this announcement could be used to fill additional similar vacancies in other organizations within Retirement Services.
CUSTOMER SERVICE REPRESENTATIVES IN RETIREMENT SERVICES AND MANAGEMENT, SUPPORT SERVICES, FILES SERVICES AND OPERATIONS SUPPORT ARE REQUIRED TO LIFT AND CARRY UP TO 50 lbs., STAND, STOOP, BEND, PUSH CARTS, WALK AND/OR SIT, AND CLIMB LADDERS (POSSIBLY AS HIGH AS 10 ft.) FOR 90% OF THE DAY. The work is mainly performed in an area that contains 22,000 file cabinets in 110,000 square feet of space.
- U.S. Citizen
- Suitable for Federal employment, determined by a background investigation
- Males born after 12-31-59 must be registered for Selective Service
- Relevant experience (see Qualifications below)
KEY REQUIREMENTS
DUTIES:
Back to topAs a Customer Service Representative, you will:
-
Perform file, search, and expansion functions for various files, records, claims, forms, and miscellaneous material.
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Ensure customers receive all information/records available to process benefits or inquiries by researching missing information.
- Answer customer inquiries received by telephone and written correspondence.
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Ensure customers receive interim payments while awaiting final processing of their retirement and/or survivor benefits.
- Provide customers with forms and pamphlets available through the online documents system.
- Verify financial records from agencies against registers of separation to ensure validity and completeness.
- Use automated or other systems in the assigned work unit to assign casework, track cases, monitor workloads, enter and update workload information.
- Sort incoming material and mail received in the office to make determinations on correct distribution.
HOW TO APPLY:
Back to topTo apply, click the "Apply Online" button at the right of the screen and follow the prompts to complete the assessment questionnaire and upload your resume and supporting documentation.All applications must be submitted by 11:59 p.m. ET: Tuesday, March 19, 2013.
If you are unable to apply online, you may FAX your resume, questionnaire, and supporting documents to (478) 757-3144. You must print a copy of OPM Form 1203-FXto document your responses to the questionnaire (this form will also serve as your fax cover sheet) View Occupational Questionnaire. You must also attach any required supporting documents. Please reference Vacancy identification number 851627on the OPM Form 1203-FX.
Read more about this position at: https://www.usajobs.gov/GetJob/ViewDetails/339177000?goback=.gde_3214253_member_220515034
