SALARY RANGE: | $31,921.00 to $41,494.00 / Per Year |
OPEN PERIOD: | Wednesday, March 06, 2013 to Tuesday, March 19, 2013 |
DUTY LOCATIONS: | Many vacancies in the following location: Boyers, PA United StatesView Map |
WHO MAY APPLY: | United States Citizens |
JOB SUMMARY:
This
position is also being announced under the Agency's Merit Promotion
Plan to federal employees and non-competitive appointment eligibles. If
you wish to be considered under Merit Promotion or Non-Competitive
procedures, you MUST apply under the Merit Promotion announcement
13-135-PAM-MP.
Customer Service Specialists provide a broad range of assistance to meet the needs of customers, including retirees, their survivors/representatives, and others who have an interest in benefit programs administered by OPM's Retirement Services. These vacancies are located in Customer Services, Customer Inquiries and Retirement Information Office (Call Center) of the Retirement Services. However, this announcement could be used to fill additional similar vacancies in other organizations within Retirement Services in the future.
Customer Service Specialists provide a broad range of assistance to meet the needs of customers, including retirees, their survivors/representatives, and others who have an interest in benefit programs administered by OPM's Retirement Services. These vacancies are located in Customer Services, Customer Inquiries and Retirement Information Office (Call Center) of the Retirement Services. However, this announcement could be used to fill additional similar vacancies in other organizations within Retirement Services in the future.
- U.S. Citizen
- Suitable for Federal employment, determined by a background investigation
- Males born after 12-31-59 must be registered for Selective Service
- Relevant experience (see Qualifications below)
KEY REQUIREMENTS
DUTIES:
Back to top- As a Customer Service Specialist in a call center environment, you will receive incoming calls from annuitants and survivors regarding their retirement and various other benefits (calls could range from 50 to 100 daily.)
- Provides customers with forms available through the on-line documents system.
- Ensures customers receive interim payments while waiting final processing of their retirement and/or other benefits.
- Examines claims for annuity and/or other benefits to determine their completeness and acceptability for processing. Determine if additional information is needed and contacting other Federal agencies, payroll offices, and employees to obtain the necessary documentation to finalize the claim.
- Computes standard payments plans and/or authorizing special payment plans to assist customers in repaying debts due the Government.
- Makes adjustments in benefits resulting from post-retirement changes, such as changes in marital status, affecting benefits payments and entitlements.
- Answers customer inquiries received by telephone, e-mail, fax, and written correspondence making adjustments and resolve questions using available resources.
QUALIFICATIONS REQUIRED:
Back to top
For
the GS-5 - At least one year of experience that is equivalent in
difficulty and complexity to work performed at the GS-4 level in the
Federal service defined as experience that is in or directly related to
the line of work of this position (customer service or call center
experience). Examples that meet this definition include work involved in
explaining or answering questions about programs or products and
assisting customers in completing forms or applications, reviewing forms
and/or claims for completeness, accuracy, and compliance with
regulations.
Or
Successfully completed four years of post high school education.
Or
A combination of experience and education that meets the minimum qualification requirements.
HOW TO APPLY:
Back to topTo apply, click the "Apply Online" button at the right of the screen and follow the prompts to complete the assessment questionnaire and upload your resume and supporting documentation.All applications must be submitted by 11:59 p.m. ET: Tuesday, March 19, 2013.
If you are unable to apply online, you may FAX your resume, questionnaire, and supporting documents to (478) 757-3144. You must print a copy of OPM Form 1203-FXto document your responses to the questionnaire (this form will also serve as your fax cover sheet) View Occupational Questionnaire. You must also attach any required supporting documents. Please reference Vacancy identification number 853013on the OPM Form 1203-FX.
Read more about this position at: https://www.usajobs.gov/GetJob/ViewDetails/339193700?goback=.gde_3214253_member_220512917
