IT Internship
Reports to:
Manager, Information Technology
Description
The IT internship will be part of the IST
Service Desk, review incoming service requests, and provides support to
internal associates in a global environment
Duties &
Responsibilities
- Performs PC setup and software installation.
- Perform initial user provisioning, archiving, and deletions.
- Performs first level service and application troubleshooting and resolution and monitors case tracking system and escalates issues as appropriate.
- Documents Service Desk procedures and case resolutions.
- Maintain and track IT assets related to Service Desk activities.
Qualifications
Enrolled in a Information Technology and
Services, and/or Computer Sciences program.
Experience
- Knowledge in troubleshooting and identifying PC hardware and applications issues.
- Knowledge with general networking concepts and PC configuration.
- Knowledge with various PC applications, and Microsoft Operating systems.
- Experience with audio and video equipment a plus.
Skills
- Excellent customer service, communication, and interpersonal skills; ability to collaborate equally well with user community and internal IST staff.
- Passion for learning new technologies and applying new knowledge experiences.
- Highly energetic, flexible and self motivated with attention to details.
- Demonstrated commitment to Vocollect’s core values and purpose.
Competencies
- Teamwork
- Service Oriented
- Concern for Quality
- Results Orientation
- Initiative
Apply at the Link below and submit resume:
http://www.intermec.com/site/
Vocollect, Inc.
