A MESSAGE FORWARDED FROM OUR IST PROGRAM:
One
of our graduates is employed by Bank of New York / Mellon and would
like to pass on information about positions that are available at
BNY/Mellon. The positions at located at their operational center off of
Route 28 near Kittanning. Several of the positions are part time and
may be appropriate for full time students.
All
of the positions are looking for technical experience. Remember to
include your involvement in classes with technology when you are
applying. The descriptions asks for “technical experience” and many of
you do have such experience as a result of IST classes here at PSU New
Kensington.
REMEMBER
THAT EVERY IST STUDENT IS REQUIRED TO ENROLL IN AN INTERNSHIP. These
jobs will qualify as an internship.
The job holder provides first line of support and problem resolution for standard technology products and applications on a day-to-day basis. S/he responds to requests for assistance with computer systems or PCs, analyzes simple to moderate inquiries (those that are specifically related to standard supported hardware and software, such as Microsoft Office) and determines the appropriate technical area or vendor to engage for problem resolution. S/he also maintains written documentation on each service call and escalates complex problems to the next level of support. This position will assist with high call volumes. The candidate will work approximately 10 hours a week.
Qualifications
Minimum 1-2 years of technical experience required. Job holder must have strong customer service skills. Job holder must have a working knowledge of installing, configuring and supporting software, hardware and connectivity components of a single-user workstation. S/he must possess in-depth knowledge of products and services offered by the help desk and be able to provide appropriate support for product use.S/he must also know how to anticipate, recognize and resolve technical (hardware, software, application or operational) problems.
Job
Information Technology
Primary Location
United States-USA-PA-Freeport
Other Locations
United States-USA-Tennessee-Nashville
Organization
Global Info Tech Division-HR06005
Schedule
Part-time
IT Help Desk Specialist II-1112711
Description
The job holder provides in-depth day-to-day support and leads problem solving and implementation efforts for specific technology products or applications. S/he applies knowledge of standard information system products and services to assist and resolve information system problems of callers and other help desk specialists. S/he ensures management escalation of high priority issues, prioritizes problem resolution efforts and coordinates administrative work between shifts. S/he also leads and trains less experienced Help Desk Specialists on assorted technical and customer-service issues and participates in analyzing client-identified issues related to procedures and standards.
Qualifications
Minimum 3 to 5 years of technical experience required. Job holder must have a working knowledge of installing, configuring and supporting software, hardware and connectivity components of a single-user workstation. S/he must have extensive experience with anticipating, recognizing and resolving various technical (hardware, software, application or operational) problems. S/he must also possess in-depth knowledge of products and services offered by the help desk and be able to provide appropriate support for product use.
Job
Information Technology
Primary Location
United States-USA-Tennessee-Nashville
Other Locations
United States-USA-PA-Freeport
Organization
Global Info Tech Division-HR06005
Schedule
Full-time
IT Help Desk Specialist I-1200039
Description
The job holder provides first line of support and problem resolution for standard technology products and applications on a day-to-day basis. S/he responds to requests for assistance with computer systems or PCs, analyzes simple to moderate inquiries (those that are specifically related to standard supported hardware and software, such as Microsoft Office) and determines the appropriate technical area or vendor to engage for problem resolution. S/he also maintains written documentation on each service call and escalates complex problems to the next level of support. This position will assist with high call volumes. The candidate will work approximately 10 hours a week.
Qualifications
Minimum 1-2 years of technical experience required. Job holder must have strong customer service skills. Job holder must have a working knowledge of installing, configuring and supporting software, hardware and connectivity components of a single-user workstation. S/he must possess in-depth knowledge of products and services offered by the help desk and be able to provide appropriate support for product use.S/he must also know how to anticipate, recognize and resolve technical (hardware, software, application or operational) problems.
Job
Information Technology
Primary Location
United States-USA-PA-Freeport
Other Locations
United States-USA-Tennessee-Nashville
Organization
Global Info Tech Division-HR06005
Schedule
Full-time
IT Desktop Support Specialist-1200067
Description
. The job holder supports all IT-related activities and initiatives at large (more than 1,000 customers) or multiple business sites or facilities, under the supervision of a customer support consultant. S/he provides guidance, assistance, coordination and follow-up on IT problems and ensures resolution. S/he also provides will facilitate meetings between various support groups to secure application access/training/documentation are in place to support IT issues.
Qualifications
Minimum 2 - 4 years of technical and customer-support experience required. Job holder must be familiar with existing technology infrastructure and systems management practices and be diligent on documenting details and following up on various tracks. S/he should understand planned platforms, strategies and initiatives and how software/hardware changes impact daily operations. S/he must know how to anticipate, recognize and resolve technical (hardware, software, application or operational) problems. S/he must also be customer-service oriented and an experienced problem solver who seeks assistance when necessary.
Job
Information Technology
Primary Location
United States-USA-PA-Freeport
Other Locations
United States-USA-Tennessee-Nashville
Organization
Global Info Tech Division-HR06005
Schedule
Full-time
IT Help Desk Specialist I-1112707
Description
The job holder provides first line of support and problem resolution for standard technology products and applications on a day-to-day basis. S/he responds to requests for assistance with computer systems or PCs, analyzes simple to moderate inquiries (those that are specifically related to standard supported hardware and software, such as Microsoft Office) and determines the appropriate technical area or vendor to engage for problem resolution. S/he also maintains written documentation on each service call and escalates complex problems to the next level of support. This position will assist with high call volumes. The candidate will work approximately 10 hours a week.
Qualifications
Minimum 1-2 years of technical experience required. Job holder must have strong customer service skills. Job holder must have a working knowledge of installing, configuring and supporting software, hardware and connectivity components of a single-user workstation. S/he must possess in-depth knowledge of products and services offered by the help desk and be able to provide appropriate support for product use.S/he must also know how to anticipate, recognize and resolve technical (hardware, software, application or operational) problems.
Job
Information Technology
Primary Location
United States-USA-PA-Freeport
Other Locations
United States-USA-Tennessee-Nashville
Organization
Global Info Tech Division-HR06005
Schedule
Part-time
IT Help Desk Specialist I-1112708
Description
The job holder provides first line of support and problem resolution for standard technology products and applications on a day-to-day basis. S/he responds to requests for assistance with computer systems or PCs, analyzes simple to moderate inquiries (those that are specifically related to standard supported hardware and software, such as Microsoft Office) and determines the appropriate technical area or vendor to engage for problem resolution. S/he also maintains written documentation on each service call and escalates complex problems to the next level of support. This position will assist with high call volumes. The candidate will work approximately 10 hours a week.
Qualifications
Minimum 1-2 years of technical experience required. Job holder must have strong customer service skills. Job holder must have a working knowledge of installing, configuring and supporting software, hardware and connectivity components of a single-user workstation. S/he must possess in-depth knowledge of products and services offered by the help desk and be able to provide appropriate support for product use.S/he must also know how to anticipate, recognize and resolve technical (hardware, software, application or operational) problems.
Job
Information Technology
Primary Location
United States-USA-PA-Freeport
Other Locations
United States-USA-Tennessee-Nashville
Organization
Global Info Tech Division-HR06005
Schedule
Part-time
IT Help Desk Specialist I-1112029
Description
The job holder provides first line of support and problem resolution for standard technology products and applications on a day-to-day basis. S/he responds to requests for assistance with computer systems or PCs, analyzes simple to moderate inquiries (those that are specifically related to standard supported hardware and software, such as Microsoft Office) and determines the appropriate technical area or vendor to engage for problem resolution. S/he also maintains written documentation on each service call and escalates complex problems to the next level of support. This position will assist with high call volumes. The candidate will work approximately 10 hours a week.
Qualifications
Minimum 1-2 years of technical experience required. Job holder must have strong customer service skills. Job holder must have a working knowledge of installing, configuring and supporting software, hardware and connectivity components of a single-user workstation. S/he must possess in-depth knowledge of products and services offered by the help desk and be able to provide appropriate support for product use.S/he must also know how to anticipate, recognize and resolve technical (hardware, software, application or operational) problems.
Job
Information Technology
Primary Location
United States-USA-PA-Freeport
Other Locations
United States-USA-Tennessee-Nashville
Organization
Global Info Tech Division-HR06005
Schedule
Part-time
