H&SS Computing User Consultant - #8576
Carnegie Mellon University
Description
Responsible for front line support of H&SS mixed (PC/MAC) desktop/laptop support environment, networks and IT resources, including, but not limited to, installing/troubleshooting difficult user issues (hardware/software), and documenting unique issues and solutions. Handles general questions and refers more complicated issues to higher level IT staff/resources for their review or resolution and functioning as part of the H&SS Computing team.
Qualifications
Minimum:
Education: Associates degree in a technical field or equivalent.
Experience: 0 to 2 years of computer support experience.
Skills: Good problem solving skills and a fast learner able to adapt to changing technical needs; ability to interact with campus community; ability to maintain accurate and detailed records; working knowledge of desktop operating systems and common tools including, but not limited to, email clients and web browsers.
Physical Mobility: Able to travel to various locations across campus to install equipment or software; able to lift and carry desktop computers and related peripherals; able to maneuver in tight spaces, to bend, reach, stoop, etc; must be able to move computer equipment.
Environmental Conditions: Usual office setting; exposure to computer monitors for long periods of time.
Mental: Works well under pressure, pays close attention to detail, strong customer service orientation.
Other: Weekend and evening hours may be required.
TO APPLY: Please go online to https://www.cmu.edu/jobs
and apply to Job #8576. Along with applying online, resumes can be sent to Bobby Williams, bw26@andrew.cmu.edu.
CARNEGIE MELLON UNIVERSITY IS AN EOE/AA EMPLOYER COMMITTED TO DIVERSITY
