You know Apple is passionate about creating the world's most innovative products. We are just as passionate about assisting the people who use them. So as an At-Home Advisor (AHA) for the AppleCare Program, when customers call in with questions, you won't just provide answers—you'll provide an experience. You'll focus on the small details and be able to impress, engage, and inspire. And, you will do all this from the comfort of your home.
A position you'll love:
• Helping to delight each and every one of our customers
• Realizing that troubleshooting can be rewarding and fun
• Exercising multitasking skills as you manage multiple systems and applications
• Giving people yet another positive Apple experience
• Saving a bundle on gas by working from home
A candidate we'll love:
• You have some customer service experience, or just like to help people
• You have a quiet workspace with a desk, a chair, and a door
• You have, or are willing to get, a dedicated phone line
• You have, or are willing to get, internet service meeting minimum system requirements
• You don't need a manager or co-workers around to get motivated
• You can navigate a computer running Windows and/or Mac and are able to fix problems that arise
• You have a passion to learn and develop continually
• You are good at solving problems and helping others find answers
The ideal opportunity to use what you know:
A job in AppleCare is an opportunity for you to use your knowledge, your experience and your passion. With your technical know-how, you will continually provide meaningful service to enrich our customer experience.
Desired Qualifications:
•Previous experience in high tech customer service
•Flexibility to work varied shifts, on a 7-day schedule (including nights and weekends)
•Ability to work 20 hours per week - with the possibility to flex up or down hours depending upon business needs.
•Analyze and resolve a wide variety of complex technical customer issues
•Aptitude for technical ability
•Proven trouble-shooting expertise
•Exceptional written and verbal communication
•Leadership capability in an area of technical specialties
•Superior time management and prioritization skills
•Mac and Mac OS experience strongly preferred
•Must live within one hour of desired location
Workspace Requirements: (if not currently present, will acquire)
• A private workspace in your house, where ambient noise can be minimized during work hours.
• A workspace with a desk and ergonomic chair, that allows proper installation of your technical equipment
• A phone line that can be dedicated to contact center calls
• Internet service meeting minimum system requirements
For more information on the position, please visit http://www.apple.com/jobs/us/aha.html
A position you'll love:
• Helping to delight each and every one of our customers
• Realizing that troubleshooting can be rewarding and fun
• Exercising multitasking skills as you manage multiple systems and applications
• Giving people yet another positive Apple experience
• Saving a bundle on gas by working from home
A candidate we'll love:
• You have some customer service experience, or just like to help people
• You have a quiet workspace with a desk, a chair, and a door
• You have, or are willing to get, a dedicated phone line
• You have, or are willing to get, internet service meeting minimum system requirements
• You don't need a manager or co-workers around to get motivated
• You can navigate a computer running Windows and/or Mac and are able to fix problems that arise
• You have a passion to learn and develop continually
• You are good at solving problems and helping others find answers
The ideal opportunity to use what you know:
A job in AppleCare is an opportunity for you to use your knowledge, your experience and your passion. With your technical know-how, you will continually provide meaningful service to enrich our customer experience.
Desired Qualifications:
•Previous experience in high tech customer service
•Flexibility to work varied shifts, on a 7-day schedule (including nights and weekends)
•Ability to work 20 hours per week - with the possibility to flex up or down hours depending upon business needs.
•Analyze and resolve a wide variety of complex technical customer issues
•Aptitude for technical ability
•Proven trouble-shooting expertise
•Exceptional written and verbal communication
•Leadership capability in an area of technical specialties
•Superior time management and prioritization skills
•Mac and Mac OS experience strongly preferred
•Must live within one hour of desired location
Workspace Requirements: (if not currently present, will acquire)
• A private workspace in your house, where ambient noise can be minimized during work hours.
• A workspace with a desk and ergonomic chair, that allows proper installation of your technical equipment
• A phone line that can be dedicated to contact center calls
• Internet service meeting minimum system requirements
For more information on the position, please visit http://www.apple.com/jobs/us/aha.html
Requisition Number: 8233568
Job title: AppleCare At-Home Advisor
Location: Marion, Ohio
Job type: Part Time
Job type: Part Time
