Part-Time Customer Care Specialist/Teller
Apollo Trust Company is looking for a high energy individual who possesses excellent interpersonal and communications skills to join our team. The position requires handling of day to day banking transactions. Retail sales, cash handling or banking experience is preferred.
To apply, please submit resume to hr@apollotrust.com.
General
Summary
The Customer Care Specialist (CCS) plays a key role in
providing retail banking products and services to customers. In addition to performing a variety of tasks
associated with transacting customer requests, the CCS is in the prime position
to develop new business opportunities with current and prospective customers. CCS
customer service duties include: accepts personal and commercial checking and
savings deposits; processes loan payments; cashes checks and savings
withdrawals; assists with night depository; promotes business for the Bank by
maintaining good customer relations and referring customers to appropriate
staff for new services. Assures compliance with all Bank policies and
procedures, as well as, all applicable state and federal banking regulations.
Minimum Requirements
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.High school diploma or equivalency; or approximately three years of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of cash handling and customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
Working knowledge and training in branch operation activities, terminology and product and services. Working knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
Basic computer skills (Microsoft Office Applications).
Basic typing skills to meet production needs of the position.
Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, produce reports and correspondence, and speak clearly to customers and employees.
Ability to deal with routine problems involving multiple facets and variables in standardized situations.
Good organizational and time management skills.
Ability to work with minimal supervision while performing duties.
Current Pennsylvania driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.
