Support Technician - IST

Support Technician.

Opportunity is north of the city.  Full-time contract to hire opportunity. 

RESPONSIBILITIES

• Support Windows and MAC desktop and laptop computers
• General access and connectivity issues
• Desktop application issues
• Basic administration of user accounts and groups
• Take ownership of trouble tickets, working and tracking issues to resolution
• Record detailed information into Service Desk ticketing system
• Support for mobile devices such as iPhones, Blackberries, and Android phones

QUALIFICATIONS (any combination of skills)

• Windows operating systems
• Apple operating systems
• Proficient in Active Directory
• Knowledge of network basics
• Email clients (Microsoft Outlook)
• Knowledge of VPN basics
• Excellent communication, written and verbal are vital
• Excellent customer service skills are vital
• College or Technical Institute degree in Information Technology or other related discipline required. May be substituted by 2 or more years of experience in a Help Desk/Call Center environment.
• IT Certifications (Apple, Microsoft, CompTIA, ITIL, HDI etc.) preferred
• Customer service, especially with inbound phone contact
• Planning & organizing
• Problem solving
• Time management
• 
  
  Ian Coyle
  Director of Business Development | IT Recruiter
  Email: ian@estaffconsulting.com
  
  
  e-Staff Consulting Group, Inc.
  600 Davidson Road, Pittsburgh, PA 15239
  www.estaffconsulting.com