SONIC DRIVE-IN JOB
DESCRIPTION
POSITION: ASSISTANT
MANAGER
IMMEDIATE
SUPERVISOR: WORKING PARTNER/GENERAL
MANAGER
STATUS: HOURLY,
NON-EXEMPT
GENERAL PURPOSE OF POSITION: Assists in managing the operations of a Sonic
Drive-In and assumes responsibility for drive-in operations in the absence of
other management. Trains and supports
the drive-in employees in order to provide quality food in a clean, safe and
efficient manner so that guests will have an enjoyable experience at the Sonic
Drive-In.
ESSENTIAL JOB DUTIES:
1.
Manages,
trains, monitors and coaches crew members, carhops and skating carhops.
2.
Directs
and assigns drive-in employees to perform all duties in the Basic Stations
(Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard,
Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as
needed and depending on store volume, during a shift to ensure the preparation
(portion control), temperature, packaging, appearance, presentation, taste and
service of all menu items meet operational standards.
3.
Adheres
to and monitors employee compliance of the drive-in employee handbook, policies
and practices. Takes appropriate action to address employee issues and policy
violations and immediately reports all employee issues, complaints and policy
violations to his/her immediate supervisor.
4.
Performs
opening and/or closing duties in compliance with Sonic Drive-In policies and
procedures.
5.
Monitors
and makes appropriate adjustments to staffing levels during assigned shift.
6.
Monitors
and maintains inventory levels and food cost control during assigned shift and
completes weekly inventory as needed.
7.
Completes
assigned administrative duties timely and accurately. Assists in maintaining files, records and all
required documentation.
8.
Reinforces
the importance of placing guests’ needs first to drive-in employees on a
consistent basis.
9.
Immediately
responds to guest requests in a respectful manner. Reports guest complaints to immediate
supervisor and assists in resolving such complaints.
ADDITIONAL DUTIES:
·
Performs
all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp,
Back Swamp, Grill, Switchboard, Expeditor, Food Prep, and if applicable
Drive-Thru) as needed and depending on store volume, during a shift to ensure
the preparation (portion control), temperature, packaging, appearance,
presentation, taste and service of all menu items meet operational standards.
·
Operates
switchboard and records customer order, repeats order in a clear and
understandable manner.
·
Operates
Drive-Thru window and sales register and makes accurate change quickly and
efficiently.
·
Prepares
fountain drinks and ice cream items.
·
Prepares
food by cutting and chopping food items and cooking on grill or in fryers.
·
Prepares
food orders efficiently within 2-3 minute time frame.
·
Packages
all menu items into bags or trays and places drink orders into drink carrier.
·
Serves
food to customers in an efficient manner as necessary when working in other
Basic Stations.
·
Occasionally
moves food product weighing up to 50 lbs into freezer and shelves stacked from
floor to ceiling.
·
Occasionally
disposes of trash by transporting bags outside and into dumpsters.
·
Occasionally
cleans areas of drive-in, including mopping, sweeping, washing dishes, wiping
counter-tops and emptying used grease.
·
Complies
with all federal, state and local wage and hour laws and labor and employment
laws.
·
Wears
required uniform and appropriate personal protective equipment as outlined in
the Sonic Drive-In operations manual.
·
Performs
frequent washing and sanitizing of: food areas, food preparation tools, and
hands.
·
Performs
other job-related duties as assigned or required.
QUALIFICATIONS AND JOB REQUIREMENTS:
·
General
knowledge and understanding of the restaurant industry or retail operations
required. Six months of restaurant management experience (QSR) or one year
entry level retail management experience required.
·
Experience
running shifts without supervision
·
Effective
communication skills
·
Basic
math and basic reading skills
·
Basic
computer skills
·
Ability
to follow directions
·
Ability
to work irregular hours, nights, weekends and holidays
·
Ability
to multi-task
·
Ability
to successfully solve problems
·
Works with autonomy once given direction
·
Complies
with all Sonic Drive-In Policies and Procedures, and all health and sanitation
laws and
regulations
·
Successfully
completes and follows requirements of all STAR certification and other Sonic
Drive-In training programs.
·
Continuous
standing, bending, stooping, lifting, stretching and frequent over-head lifting
will be required when staging, preparing or packaging menu items and/or
cleaning.
ENVIRONMENT: Frequent exposure to heat and hot liquid shortening while cooking.
Frequent exposure to freezer when stocking food items. Occasional exposure to
extreme temperatures based on variable weather conditions.
SONIC MISSION STATEMENT: To become America’s most-loved restaurant
brand
SONIC CORE VALUES
At Sonic, we value:
·
Respect
for everyone touched by the Sonic brand.
·
Entrepreneurial
spirit and the power of the individual.
·
Importance
of relationships as a way of life.
·
Doing
different, special and better things to surprise and delight everyone touched by the Sonic brand.
