- Job title – Product Support Specialist
- Employer Name - McKesson
- Contact person – Natalie Vincent
- Employer's website address – www.mckesson.com/careers
- Location (city, state) Cranberry Township, PA
APPLY BY 12/1/2011
- Brief job description
Saving lives starts with you. It starts with the chain of events you initiate when you work with McKesson Automation - a chain that extends across the country and results in millions of people getting more from their healthcare.
Headquartered in Pittsburgh, Pennsylvania, our team is made up of more than 800 talented people with a single purpose: to reduce healthcare errors and increase savings so that patients get the care they need. We manufacture and market inpatient medication and supply management systems to help hospitals revamp their processes and improve their care. Our innovative bar-coding system ensures accuracy across every stage of healthcare. Throughout the United States and Canada, in hospitals and networks of all sizes, McKesson Automation is reducing errors and saving lives.
Headquartered in Pittsburgh, Pennsylvania, our team is made up of more than 800 talented people with a single purpose: to reduce healthcare errors and increase savings so that patients get the care they need. We manufacture and market inpatient medication and supply management systems to help hospitals revamp their processes and improve their care. Our innovative bar-coding system ensures accuracy across every stage of healthcare. Throughout the United States and Canada, in hospitals and networks of all sizes, McKesson Automation is reducing errors and saving lives.
Current Need:
This position provides tier-3 support for McKesson Automation product lines, including the installation, application, network, and database issues. This position supports several internal resources during all product phases.
Position Description:
Demonstrate basic understanding of SQL server administration, including performance tuning, installation, backup and recovery modes; ability to debug and develop SQL stored procedures, functions, triggers, and views.
Exhibit basic understanding of networking, TCP/IP, ability to troubleshoot network related client server issues.
Test and analyze client server software; where applicable quickly develop software workarounds.
Provide specialized product support to Tier I & II Customer Support and other internal resources; communicate directly with customers regarding issue resolution, workarounds and provide regular status updates.
Diagnose and resolve software, user, and system issues including database performance and administration, system administration, network connectivity, and software configuration issues; research recurring system problems to determine a root cause; devise viable system workarounds for the customer, as necessary.
Serve as a SME for a product-line and provide ongoing training in area of expertise.
Contribute new articles for submission to internal knowledge-base, accessed and utilized company-wide.
Work closely with software development to thoroughly test and document potential software issues; participate in unit and integration testing.
Maintain availability for several rotating positions: on-call scheduled to meet 24/7/365 coverage, including weekends and holidays; evening work hours as well as other daily triage roles.
Maintain capacity to travel approximately 5-10% of the time
Exhibit basic understanding of networking, TCP/IP, ability to troubleshoot network related client server issues.
Test and analyze client server software; where applicable quickly develop software workarounds.
Provide specialized product support to Tier I & II Customer Support and other internal resources; communicate directly with customers regarding issue resolution, workarounds and provide regular status updates.
Diagnose and resolve software, user, and system issues including database performance and administration, system administration, network connectivity, and software configuration issues; research recurring system problems to determine a root cause; devise viable system workarounds for the customer, as necessary.
Serve as a SME for a product-line and provide ongoing training in area of expertise.
Contribute new articles for submission to internal knowledge-base, accessed and utilized company-wide.
Work closely with software development to thoroughly test and document potential software issues; participate in unit and integration testing.
Maintain availability for several rotating positions: on-call scheduled to meet 24/7/365 coverage, including weekends and holidays; evening work hours as well as other daily triage roles.
Maintain capacity to travel approximately 5-10% of the time
Minimum Requirements:
2+ years product applications support experience
Strong knowledge of relational database, networking, and programming concepts, specifically: SQL Server 2000/6.5 and Windows Server. Exceptional customer service skills and sound communication skills
Strong knowledge of relational database, networking, and programming concepts, specifically: SQL Server 2000/6.5 and Windows Server. Exceptional customer service skills and sound communication skills
Education:
BS degree or equivalent experience.
Physical Requirements:
General Office Demands.
Company Statement:
We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.
It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Medical-Surgical, you'll join a team of passionate people working together to improve lives and advance healthcare.
At McKesson, we believe we can empower healthcare. And it all starts with you.
As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers
It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Medical-Surgical, you'll join a team of passionate people working together to improve lives and advance healthcare.
At McKesson, we believe we can empower healthcare. And it all starts with you.
As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers
- Requirements (including majors and academic levels) – Computer Science or related. Seniors and Alumni Considered
- Deadline for applying 12/1/11
- Date to remove job posting 12/15/11
- How to apply and what documents are needed - Please apply online to requisition number 52767
