Field
Service Engineer, Diagnostics – Erie, PA
Req. Number 170395
Hologic, Inc. is a
leading developer, manufacturer and supplier of premium diagnostic products,
medical imaging systems and surgical products. The Company's core business
units focus on diagnostics, breast health, GYN surgical, and skeletal health.
With a unified suite of technologies and a robust research and development
program, Hologic is dedicated to The Science of Sure.
There has never been a more exciting time to join us. Bright people, working together to pioneer advances in human health care, have created Hologic's success. Our company believes that people are our greatest asset and only by recruiting, hiring, developing and retaining the most talented employees can we continue to be successful. Our work atmosphere is stimulating, innovative and customer focused. We provide employees with state-of-the art tools and technology, a collaborative and passionate work environment and the ability to make a dramatic difference in the world of healthcare.
We are rapidly growing
and yet we have never been more focused – on our people, on our growth, on our
future.
Hologic
is seeking a full-time Field Service
Engineer (FSE) to be based in, or near
Erie, PA.
Duties & Responsibilities:
·
Conducts advanced
troubleshooting to repair, test and qualify instruments located at assigned
territory sites.
·
Provides 24/7 coverage
to customers within 24 hours of notification.
·
Schedules and manages
preventive maintenance and unscheduled visits to instrument sites.
·
Determines correct
inventory levels of repair parts with supply lines.
·
Documents repair/
resolution of customer calls in CRM system and escalates issues to management
as needed.
·
Works with Product
Application Engineers to resolve quality issues and advise of issues and
developments.
·
Keep management advised
of issues and developments.
·
Ensure instrumentation
is in compliance with regulatory requirements and quality control standards.
Qualifications:
To
perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the basic knowledge, skills, and/or abilities required:
·
Working knowledge of
chemistry principles and chemical handling techniques.
·
Understanding of proper
use and operation of electronic testing equipment.
·
Knowledge of inventory
and procurement systems.
·
Ability to interface
with internal and/or external customers.
·
Solid computer skills.
·
Time Management Skills
·
Strong robotics, fluidics
and pneumatics experience preferred.
·
Ability to pass a
comprehensive background check.
·
Possess a valid Driver’s
License and maintain a clean driving record.
Education:
·
BS/BA degree or
equivalent experience preferred.
·
AA/AS degree and/or
practical Military experience considered.
Experience:
·
0 - 2 years related
field experience with direct customer interaction, preferably in a laboratory
setting.
Additional Details:
·
This person will work
out of a home based office
·
Position will require
75% plus travel
·
There will be on-call
duties
·
Overnight stays could be
3 to 4 nights a week
Agency and Third Party Recruiter Notice:
Agencies
that submit a resume to Hologic must have a current executed Hologic Agency
Agreement executed by a member of the Human Resource Department. In addition
Agencies may only submit candidates to positions for which they have been
invited to do so by a Hologic Recruiter.
All resumes must be sent to the Hologic Recruiter under these terms or
they will not be considered.
Hologic, Inc. is proud to be an Equal
Opportunity Employer & VEVRAA Federal Contractor
Please send resume to:
Grace Trinidad
Sr. Recruiter, Hologic, Inc.
