Position Posting
POSITION: Customer Service Representative (Seasonal position: January-September)
REPORTS TO: Manager, Ticket Sales and Service
Applicants
MUST have flexible schedule and be available to work 4pm – 10pm, Monday
- Friday and any hours on Saturday and Sunday.
SUMMARY:
This
position is responsible for providing customer service and
problem-solving in accordance to Pittsburgh Pirates Policies,
Procedures, and Programs to all current and potential ticket holders and
to record into a database all pertinent information to aid in servicing
customer accounts.
REQUIREMENTS:
• Must be available to work nights, weekends, and game days
• Minimum of one year customer service experience
• Database entry experience
• Proficiency in Microsoft Office Applications
DESIRED:
• Bachelor's Degree in Business Administration, Sports Marketing, Sales or equivalent experience
• Knowledge of Microsoft CRM Database and Ticketing Software
RESPONSIBILITIES:
•
Providing customer service to current and potential ticket holders such
as: problem-solving, ticket processing and handling inquiries and
requests.
•
Recording and entering into a database all pertinent customer
information including: new names, addresses and all other information
considered to be important to the servicing of customer accounts.
•
Learning all Pirates policies, procedures and programs to ensure
proficient service in answering customer inquiries and problem-solving.
•
Handling a variety of ticket orders such as: promotional orders, ticket
exchanges, season ticket add on orders and various ticket plans and
deals.
• Assist with fulfillment of benefits for Season Ticket Holders.
• Assist with Season Ticket Holder events.
• Game day responsibilities including answering incoming ticket line questions.
•
All other duties as assigned by the Manager, Ticket Service and
Retention and Coordinator, Season Ticket Service and Retention.
* * * * * * * * * * * * * * * * * * *
If
you already have done so, log in to your application, update any
necessary information, and add this position to your profile.
Contact Kristina Stanley at 412-325-4989 ext. 4989 or Kristina.stanley@pirates.com if you have any questions.
